1288 Operations Engineer (Advanced)

ROLE & RESPONSIBILITIES:

• Support migration/transformation & continuous enhancement of  Inter-company IT Cost Charging modelin ServiceNow
• Continuous enhancement of SeviceNow IT Operations Management (ITOM) solution by deeper integration into
• ServiceNow Config and Service Management
• Support the monitoring solutions to integrate to ServiceNow ITOM
• 2nd and 3rd Level Support for the company ServiceNow ITOM solution, in special Event Management and Workflow
• Engine for Monitoring Ordering Portal
• Collecting of requirements related to new monitoring functions of the company IT departments
• Developing of enhancements, defined in user stories together with our providers (Event Management, Intercompany
• IT Cost Charging model, and any new technologies/systems introduced in the product)
• Supporting of our company ServiceNow ITOM customers regarding needed usage in the company Operations
• Management environment.
• Responsible for all required documentation including Operations manual, security, test concept etc.
• Testing
• Perform the role of subject matter expert (SME) on ITOM
• Creating and updating documentation of user guides and guidelines including operations manuals.
• Submitting, updating, and maintaining knowledge articles related to key topics included in the scope of services supported.
• Supporting IT governance and audit requirements to maintain compliance and operational integrity.
• Interacting with clients such as IT service consumers, suppliers, and users to maintain service quality and manage relationships.

• Fluent English-speaking, including business reading and writing
• Proven programming skills
• Information technology qualification (Degree, Diploma, Certificate)
• ServiceNow certifications (ITOM)
• Min. ~ 5 years working experience in IT Operations Management