Front Desk Coordinator Back-up Somatologist needed in Hyde Park.
They serve as the first point of contact in a healthcare facility, performing a wide range of administrative and clerical tasks to ensure the smooth operation of the practice. Therapist to support treatment delivery and guest experience within our luxury wellness and medical-integrated environment.
REQUIREMENTS:- Beauty / Somatologist Diploma
- 2 - 6 years of working experience in a busy Spa/ Medical Practice/ Clinic is ADVANTAGEOUS
- Systems EXPERIENCE – Chi-Desk.
- Qualified in Aromatherapy & Body Massage Therapy.
- Foundational understanding of Anatomy and Wellness principles.
- Strong eagerness to grow in a medical-integrated spa environment.
- Professional, polished, well-presented and client-focused.
KEY RESPONSIBILITIES- Perform Facial, Body and Aromatherapy treatments as trained.
- Assist with Medical Massage and Wellness Therapies under guidance.
- Support Senior Therapists and Doctors within the wellness centre.
- Maintain hygiene, setup and room standards in compliance with medical OHS.
- Recommend basic aftercare, home care, and retail products.
- Assist during spa events, launches and wellness days.
- Ensure accurate treatment notes and client care follow-through.
PATIENT & VISITOR INTERACTION- Welcome and greet patients and visitors professionally and warmly.
- Answer phones, transfer calls, and respond to inquiries in person, by phone, and through written communications.
- Help patients with administrative and scheduling questions.
- Assist patients with the intake process and manage patient check-in and check-out.
- Communicate with insurance companies regarding billing and claims.
- Handle patient payments and provide receipts.
ADMINISTRATIVE & CLERICAL TASKS- Schedule appointments, coordinate follow-ups, and manage cancellations.
- Maintain accurate and up-to-date patient records and files.
- Handle and distribute incoming mail, correspondence, and deliveries.
- Process prescriptions and other medical documents.
- Maintain office inventory by ordering and stocking supplies.
COMMUNICATION & COORDINATION- Notify healthcare providers of patient arrivals.
- Facilitate communication between patients, providers, and other staff.
- Relay messages and information to doctors, nurses, and other staff.
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