Account Personnel (Tickets & Email Support)

Role Summary

• Account Personnel to manage customer tickets and respond to emails promptly. You’ll be the first point of contact for client inquiries, ensuring issues are resolved quickly and professionally.

Key Responsibilities

• Ticket Management: Log, track, and resolve customer tickets using our support system.
• Prioritize and escalate unresolved issues to the right team.
• Email Response: Respond to all customer/account emails within SLA. Provide clear, accurate, and courteous replies.Issue
• Resolution: Investigate complaints, payment issues, and account queries. Follow up until closure.
• Documentation: Keep records of all interactions and update customer account notes.
• Coordination: Liaise with finance, tech, and operations teams to resolve cross-functional issues.
• Reporting: Prepare weekly reports on ticket volume, resolution time, and recurring issues.3.

Requirements

• HND/B.Sc in Accounting, Business Admin, or related field 1-2 years experience in customer support, account management, or helpdesk Strong written communication + email etiquette Good Excel / Google Sheets skills
• Problem-solving mindset and attention to detail. Professional email writing, active listening, CRM/ticketing tools, follow-up discipline, promptness.