JOB SUMMARY:
- In this role you would be responsible for building and maintaining relationships with our company's clients or customers.
- You will act as the primary point of contact between a business and its customers, and are responsible for ensuring customer satisfaction and maximizing sales opportunities.
ESSENTIAL JOB FUNCTIONS:
- Building and maintaining strong relationships with clients or customers.
- Understanding the needs of clients and ensuring their satisfaction.
- Identifying new sales opportunities and generating revenue for the company.
- Collaborating with internal teams, such as sales, marketing, and customer support, to ensure customer success.
- Managing and resolving customer issues and complaints in a timely manner.
- Developing and executing strategic account plans to achieve business objectives.
- Providing regular updates to customers on the status of their accounts and any relevant company news or product updates.
- Analyzing sales data and creating reports to present to management.
- Staying up-to-date with industry trends and competitor activity.
- Attending industry events and conferences to network and promote the company's products or services.
COMPETENCY PROFILE:
TECHNICAL REQUIREMENTS
- Strong communication, organization and negotiation skills.
- Motivated self-starter with the ability to work with little or no supervision.
- Good people management skills.
- Strong reporting skills.
KNOWLEDGE & SKILLS REQUIRED
- Proactive, ethical, high energy, hands-on individual with great interpersonal skills.
- Thoughtful and demonstrates good judgment and strong decision-making based on accurate and timely analysis.
- Strong organizational and project management skills; attention to detail
- Results-oriented approach to work; willingness to do whatever it takes to help the team.
- Ability to identify and implement efficiencies and process improvements.
- Able to deliver the highest standards of customer service.
- Strong problem solving and creative skills .
EDUCATIONAL REQUIREMENT
- BSc/HND degree
- Previous experience in sales or marketing is an added advantage.
EXPERIENCE
- Zero to 1 year of sales and business development experience