After-Sales Service Specialist
Full Time
1 week ago
Lusaka, Lusaka
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Employment Information
Job description
MOIC – LN CONSORTIUM LIMITED & TURBO – KACHIN CONSORTIUM LIMITED
JOIN OUR TEAM — OPEN VACANCIES
Position: After-Sales Service Specialist (02)
Company: MOIC – LN Consortium Limited & Turbo – Kachin Consortium Limited
Location: Abram Zayoni Mokola and Anderson Kambela Toll Plaza, Zambia
Employment Type: Full-Time
What We Offer:
- Competitive remuneration
- Comprehensive employee benefits
- Stable and supportive employment environment
Role Overview & Key Responsibilities:
- Manage after-sales support, client retention, account maintenance, and query resolution for toll plaza account holders.
- Assist fleet clients and individual cardholders with balance inquiries, card top-ups, statement generation, and portal navigation.
- Investigate and resolve billing discrepancies, transponder issues, and toll transaction disputes promptly.
- Conduct regular follow-up with corporate clients to ensure maximum satisfaction and account renewal.
- Coordinate closely with technical and toll operational teams to improve customer service quality.
Requirements:
- Diploma or Degree in Business Administration, Customer Relationship Management, Marketing, or related field.
- Proven background in after-sales service, customer care, or corporate account management.
- Exceptional problem-solving, active listening, and communication skills.
- High computer literacy and experience working with database and CRM software.
How to Apply:
Interested candidates should submit their application using either method below:
1. Email Submission:
Submit your CV & Qualifications as a single file to:
📧 Email: [email protected]
Mandatory Email Subject Format:
Name – Position – Years of Experience
Example: John Banda – After-Sales Service Specialist – 2 Years
2. Online Application:
Apply directly through our portal at: https://moic.page.gd/careers
