KEY RESPONSIBILITIES:
➢ Customer Support: Be the friendly face helping customers after their purchase.
➢ Upselling : Suggest and recommend products and services to clients and
promote packages and retail options.
➢ Service Scheduling: Arrange appointments for servicing or repairs.
➢ Problem Solving: Quickly resolve customer issues to keep them happy.
➢ Follow-up: Check in with customers to ensure they're satisfied with the service.
➢ Warranty Help: Assist customers with warranty claims and paperwork.
➢ Feedback: Collect customer feedback to help improve services.
➢ Record Keeping and provide reports: Keep accurate notes on customer
interactions and services and ensure a good reporting.
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