We are seeking an experienced AML Refresh Team Leader to lead a team of analysts within a high-volume AML refresh programme in a financial services environment.
This is a Johannesburg-based contract role, suited to a hands-on leader who can balance delivery, team performance, and customer engagement within a regulated, high-pressure context.
You will be responsible for driving team performance, ensuring quality and compliance across CDD reviews, and managing escalations and stakeholder communication. This is a hybrid role which requires the individual to be based at our offices in Rivonia 3 days a week.
Key Responsibilities and Output Areas Include:
Team Leadership & Delivery
- Lead, guide, and manage a team of AML Refresh Analysts to deliver on project objectives.
- Assign work, monitor workloads, and ensure timely completion of CDD reviews.
- Ensure adherence to AML refresh procedures, contact strategies, and record-keeping standards.
Performance Management & Quality Assurance
- Monitor individual and team performance against defined metrics and targets.
- Implement quality assurance frameworks to ensure accuracy and consistency of outputs.
- Provide coaching, feedback, and support to improve performance and capability.
Workflow & Process Optimisation
- Design and manage efficient workflows for CDD reviews, ensuring balanced resource allocation.
- Identify bottlenecks and drive process improvements to enhance productivity and compliance.
Escalations & Stakeholder Engagement
- Act as the escalation point for complex or high-risk cases and customer issues.
- Engage with internal stakeholders, including compliance, legal, and regulatory teams.
- Prepare and present performance and operational reports to leadership.
Customer Interaction & Call Centre Leadership
- Support the team in managing high-volume customer interactions and escalated queries.
- Handle difficult or complex customer engagements professionally, ensuring service and compliance standards are met.
Risk & Compliance Oversight
- Identify and manage risks within the AML refresh process.
- Ensure alignment with regulatory requirements and internal compliance standards.
Key Requirements
- Proven experience leading teams in AML, KYC, or compliance-driven environments
- Strong experience in call centre or high-volume customer engagement environments
- Demonstrated ability to manage escalations and difficult customer interactions
- Strong leadership, coaching, and performance management capability
- Excellent communication, stakeholder management, and problem-solving skills
- High resilience and ability to operate under pressure
Technical & Domain Knowledge
- Strong understanding of AML frameworks, CDD processes, and regulatory requirements
- Experience in quality assurance, workflow management, and performance tracking
- Exposure to financial services compliance environments, ideally within large-scale programmes
Please Note:
As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires the following background checks: credit, criminal, ID, and qualification verification.
iqbusiness is committed to sustainable growth and transformation. We embrace diversity and employ previously disadvantaged individuals.
