Job location: Mponela, Dowa
About the role:
Sun King’s Global Corporate Risk team is mandated to identifying, monitoring and controlling the credit risk inherent in the company’s direct to consumer business. The Corporate Risk team works closely with the company’s PAYG Direct Sales, Operations, and Finance teams across multiple countries to maintain the health of the solar energy loan portfolio. The team continuously checks sales and customer payment related data and identifies, pilots, and executes new sales, collections, and incentive processes. The Corporate Risk team also drives the company’s efforts around customer data privacy and consumer protection.
What you will be expected to do
- Following up on the Area disabled accounts as provided by the Regional Collection Manager daily/weekly and effect payments/repossession.
- Training of area agents on how to effectively deal with repossessions and difficult customer collections issues.
- Investigating and Reporting collection gaps identified during field visits including but not limited to fraudulent activities identified in area of jurisdiction (Tampering, Fraudulent activities by agents)
- Organizing and effecting Area field collection visits, with agents, to their respective disabled customers.
- Regularly updating on the Area disabled customer status as per the agents’ follow up and field visitation outcomes.
- Any other task assigned by Regional Collections Manager
You might be a strong candidate if you have/are
- Posses Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
- Have at least a minimum of 1 year’s work experience in a similar position with field experience.
- Are passionate about working in the field to drive collections, resolving issues, and enhancing the customer experience.
- Have strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.
- Posses good communication and people skills.
What Sun King offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.
Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
