We are looking for an Assistant Level 1 - Collections & Recovery to support recovery activities and help customers manage overdue payments. You will work with customers to understand their needs, offer practical solutions, and recover outstanding balances while delivering a positive customer experience and protecting the organisation’s assets.
Responsibility
Contact customers with overdue accounts and follow up until payments are up to date
Keep customer records accurate and updated after each interaction
Discuss suitable repayment options based on company guidelines
Record all customer conversations clearly in the system using the correct codes
Escalate accounts for legal recovery if there is no progress within the required timeframe
Follow all collections processes, internal policies, and regulatory requirements
Maintain well-organised and complete documentation in line with company standards
Meet all deadlines when submitting information to internal and external stakeholders
Treat every customer fairly, with professionalism and respect
Respond to customer questions and provide full support when needed
Deliver a high level of service to ensure a positive customer experience
Stay updated on changes in processes, credit practices, and regulations
Take part in training and learning opportunities to develop your skills
Share best practices and contribute to team success
Profile
Minimum HSC qualification
Previous experience in debt collection is a plus
Good communication and active listening skills
Good negotiation skills
Fluent in both English and French
Comfortable using Microsoft Office tools (Excel, Word, PowerPoint)
Originally posted on WakandaJobs.com - Source: www.wakandajobs.com
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