Duties:
 
Delivering exceptional guest experiences from arrival to departure.
Leading and motivating lodge staff through a hands-on management style.
Overseeing Front Office, Guest Relations, Housekeeping and Food & Beverage operations.
Assisting with lodge administration, reporting and operational planning.
Maintaining the highest standards of presentation and service throughout the lodge.
Handling guest requests and resolving challenges professionally.
Supporting and developing team members through coaching and leadership.
Building lasting relationships with guests, colleagues and travel partners.
 
One partner should have experience in:
 
Lodge Operations
Guest Relations
Front Office
Food & Beverage
Housekeeping
Staff Management
Administration and Reporting
 
The second partner should have experience in one or more of the following:
 
Safari Guiding (FGASA qualification advantageous)
Hospitality Operations
Food & Beverage
Maintenance
Guest Activities
General Lodge Management
 
Requirements:
 
Previous experience in a luxury lodge or 5* hospitality environment
A genuine passion for guest service and creating unforgettable experiences.
Excellent communication and interpersonal skills.
Strong leadership, organisational and problem-solving abilities.
Computer literacy and experience with hospitality management systems.
Valid driver's licence.
Rooms Division Experience
Practical with some experience in maintenance
Professional presentation and a positive, can-do attitude.
A willingness to live and work in a remote bush environment.
 
On offer:
 
A competitive live-in salary package.
Accommodation and meals.
Pension Fund
Staff Lodge Nights
Work cycle - 21 days - 7 days off
Annual leave - 15 days
The opportunity to work in one of South Africa's leading luxury safari destinations.
Ongoing training, mentorship and career development.
A supportive team culture where passion, excellence and teamwork are celebrated.
The chance to build a rewarding career while living and working in an extraordinary wilderness setting.