Assistant Lodge Manager

Academic Qualifications and Background

• Diploma or equivalent in Hospitality Management / Leadership
• Extensive Background in Lodge Operations
• Valid code 8 driver’s license with PDP

• 5 years of previous experience in overseeing operations of a luxury 5-Star Lodge

• Proficient in International styles of service
• Proficient in the application of Up-Sell and Cross-Sell strategies
• Proficient in property specific management software
• Proficient in the application of Financial good practice
• Proficient in the management of the various booking channels 
• Proficient user of Microsoft Office software applications 

• High degree of confidentiality and protection of sensitive information 
• Committed to creating environments and systems that enable the delivery of exceptional and personalized services
• Create a work environment that encourages high levels of engagement with the company
• Persistent in establishing effective systems and process activities 
• Does not make judgement about people based on their views, preferences, habits and behaviours
• Demonstrates exceptional levels of integrity, fairness and empathy
• Ability to work independently without receiving detailed instructions 
• Presents impeccable grooming and deportment
• Emotionally stable, even tempered and calm when faced with challenges
• Maintains positive outlook in most challenging situations and circumstances

• Embraces, supports and models organizational values and culture