KEY PERFORMANCE AREAS:
Based on experience and industry knowledge, the successful incumbent will be responsible for:
- Hands on management of the hand-back and inspection of vehicles being returned to the yard;
- Mechanical knowledge of vehicles with the ability to identify poor repairs or mechanical faults will be essential for the success of this role.
- Accurately manage the repair and rebill process of Make Good Charges ensuring customers are treated fairly without compromising company’s profitability.
- Identify any gaps to further enhance the vehicle return process to ensure vehicles are stocked and disposed of quickly at best resale price.
- Implement means to ensure vehicles are returned in optimal condition so that good quality vehicles can be immediately disposed of and company stock becomes highly sought after.
- Ensuring Natis Dealer stocking is done timeously.
- Preparing and releasing vehicles sold and settled by Purchasers.
- Support Purchasers by timeously providing Dealer Stock letters, original Natis and change of ownership documents.
- Create strong relationships and build company reputation with all stakeholders and key used market players.
- Ensure that dealer and customer satisfaction is rated very highly by handling queries or complaints professionally and resolving issues promptly.
QUALIFICATIONS AND EXPERIENCE:- NQF Level 5 (240 credits)
- Hands on mechanical knowledge of vehicles and bodywork is essential
- Experience in selling used vehicles will be advantageous
- Hands on individual with strong customer handling, relationship and interaction skills
- Knowledge of general automotive industry trends
COMPETENCIES:- Strong negotiation and problem-solving skills
- Excellent communication and interpersonal skills
- Self-motivated with a proactive approach to achieving KPIs
- Ability to work on own initiative in a pressured environment
- Innovative ideas and strategic thinking
- Good organisational and time management skills
Appropriate judgment and decision making
