Assistant Residence Manager - Student Accomodation

Key Responsibilities

• Assist with the daily management of the residence and facilities
• Coordinate maintenance, repairs, inspections, and refurbishments
• Ensure compliance with health & safety (OHS) regulations
• Manage contractors, suppliers, and service providers

• Handle student queries, complaints, and correspondence
• Support student applications, leasing, move-ins, and move-outs
• Ensure adherence to residence policies and house rules
• Maintain accurate student records and documentation

• Assist with lease agreements, renewals, and documentation
• Track contract processes and ensure proper approvals
• Support vacancy management and occupancy tracking

• Assist with budgeting and expense control
• Monitor occupancy levels and vacancy schedules
• Support monthly reporting and management packs

• Support supervision and coordination of on-site staff
• Liaise with internal teams, contractors, and service providers
• Maintain strong relationships with students and stakeholders

• Matric (Grade 12)
• Minimum 4 years’ experience in property management or similar role
• Student accommodation experience essential
• Knowledge of leasing processes, maintenance coordination, and compliance

• Strong organisational and administrative skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving and decision-making ability
• Computer literacy and attention to detail
• Ability to engage effectively with students and stakeholders
• Qualification in Property Management, Facilities Management, or related
• Experience with building maintenance systems and reporting
• Proactive and hands-on approach
• Strong customer service orientation
• High level of accountability and professionalism
• Ability to work independently and as part of a team