Business Operations Manager

POSITION: BUSINESS OPERATIONS MANAGER DIVISION: DIVISION:  OFFICE OF THE COO REPORT LINE: CHIEF OPERATIONS OFFICER SAP POSITION ID:60018161 SCALE CODE: 300 (Peromnes 7, Paterson D1) CLOSING DATE: 14 JUNE 2026 DUTIES AND RESPONSIBILITIES: STRATEGIC PLANNING SUPPORT 
* Assist the Chief Operations Officer in developing and executing the functional strategic plan.
* Participate in the development of business cases for new projects or strategic directions.
* Conduct market research and competitive analysis to inform strategic initiatives
* Translate strategic objectives into performance goals and track progress using dashboards and scorecards. EXECUTIVE SUPPORT AND ADVISORY
* Act as a strategic advisor and thought partner to the Chief Operations Officer on operational and strategic matters.
* Prepare briefing notes, reports, presentations, and updates for internal and external forums.
* Coordinate and track EXCO, Board Sub-Committee, and internal governance deliverables.
* Support executive decision-making by providing insights, summaries, and analysis of divisional performance. ANALYSIS AND REPORTING
* Leverage advanced Excel and data visualization tools (e.g., Power BI, Tableau) to develop dashboards and analytical reports.
* Provide integrated performance insights across the division (financial, operational, and people metrics).
* Consolidate and present quarterly and annual divisional performance reports for executive and board-level review. PROJECT MANAGEMENT
* Lead and coordinate cross-functional strategic and operational projects.
* Establish and maintain project governance frameworks, ensuring adherence to timelines, scope, and budget.
* Monitor project implementation progress and escalate risks or dependencies timeously.
* Track the execution of divisional deliverables to ensure accountability.
* Manage cross-functional projects and initiatives to drive operational improvements.
* Collaborate with departmental leaders to ensure alignment with strategic objectives and timely project delivery. STAKEHOLDER MANAGEMENT
* Prepare materials for board and board sub-committee meetings, executive briefings, monthly reports to ensure high-quality communication of strategic reporting.
* Liaise with internal teams and external stakeholders to gather information and foster collaboration on strategic initiatives.
* Represent the Chief Operations Officer’s office in strategic and operational forums when required. OPERATIONAL EFFICIENCY
* Identify, recommend, and implement operational efficiencies and process improvements.
* Support the Chief Operations Officer with budget monitoring, compliance oversight, and policy alignment.
* Ensure divisional operations are aligned with corporate governance and reporting requirements.
* Track and report on key divisional performance indicators.
* Identify opportunities for process improvements and operational efficiencies within the function.
* Support the implementation of best practices and performance benchmarks across teams. INHERENT/MINIMUM REQUIREMENTS: FORMAL QUALIFICATIONS:
* Bachelor’s Degree or Diploma in Business Administration or a related qualification in the relevant field. EXPERIENCE:
* Minimum of 5 years of experience in a Executive support, strategy, or operational role, preferably within a corporate environment.
* Proven experience supporting senior leadership and managing strategic projects. SKILLS AND COMPETENCIES:
* Strategic Thinking - Ability to analyse complex problems and develop innovative solutions aligned with functional and organizational goals
* Excel Proficiency - Advanced proficiency in Excel, including pivot tables, VLOOKUP, data analysis tools, and other advanced functions. Familiarity with data visualization tools (e.g., Tableau or Power BI) is a plus
* Analytical Skills - Strong analytical and quantitative skills with a focus on data-driven decision-making
* Project Management - Experience with project management methodologies and tools. PMP certification is a plus.
* Interpersonal Skills - Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with all levels of the organization.
* Attention to Detail - Strong attention to detail, ensuring accuracy and quality in all deliverables