This is a guest-facing role at the heart of the lodge experience, suited to a mature, confident hospitality professional with a genuine love for people, nature, and the industry. The property welcomes international guests for exclusive seven-night fixed-stay experiences, creating a structured and predictable operational rhythm within a beautifully redesigned lodge environment. The successful candidates will bring warmth, professionalism, and the ability to anticipate guest needs across all areas of service.

Core Criteria:

• Minimum 5 years' experience in lodge service, waitering, bar service, or guest hosting
• Exceptional English fluency, written and spoken, is essential and non-negotiable
• Afrikaans an advantage
• Confident, well-spoken, and comfortable engaging with international guests
• Ability to prepare basic coffees, cocktails, and lodge-standard beverages; bar experience essential
• Ability to read, retain, and confidently present wine descriptions and menu pairings to guests
• Competent with POS systems and accurate stock management
• Strong and reliable employment history; references will be verified
• Clear criminal record; candidates must be willing to undergo a criminal record check and polygraph examination
• Must be able to arrange reliable personal transport to and from a remote location (approximately 30 km of gravel road from Vaalwater)
• South African citizens or candidates with valid work authorisation
• Comfortable living and working in a quiet, remote rural environment

Core Responsibilities:
Dining & Service Support:

• Assist with meal service, table setup, clearing, and resetting across all dining periods
• Deliver warm, attentive, and professional service throughout all guest dining experiences
• Confidently present wine descriptions and menu pairings to guests
• Ensure dining areas remain clean, organised, and guest-ready at all times

Guest Hosting & Communication:

• Welcome guests on arrival and conduct room and lodge orientation tours
• Manage guest schedules, activity times, and daily operational flow
• Communicate guest requests promptly and accurately to all relevant departments
• Maintain a warm, professional presence throughout the duration of the guest's stay

Bar & Beverage Support:

• Assist with bar service and preparation of drinks, coffees, and cocktails to lodge standard
• Take drink orders and operate the POS system correctly and accurately
• Control bar stock, monitor usage, conduct regular stock takes, and report low stock promptly
• Ensure bar areas remain clean, well-stocked, and organised at all times

Guest Experience & General Lodge Support:

• Anticipate guest needs and act proactively to protect the overall guest experience
• Step in during high-pressure moments, including urgent turn-downs, room resets, and guest requests
• Assist other departments, including housekeeping and kitchen, when operational needs require
• Uphold lodge hygiene, safety, and presentation standards at all times
• Report maintenance issues promptly and support smooth operational flow during arrivals and departures

Remuneration & Benefits:

• Participation in the shared gratuity pool
• Live-in position with private bedroom in staff housing
• Lunch and dinner are provided during rostered on-duty periods
• Water, electricity, and uniform provided
• Self-service laundry facilities available
• 6 days off per calendar month
• 15 days of annual leave per annum