Cafe Manager

Responsibilities:

Operations Management:

• Oversee daily café operations
• Ensure smooth opening and closing procedures
• Monitor workflow efficiency behind the bar
• Ensure drink recipes are followed accurately
• Maintain cleanliness and hygiene standards
• Ensure all equipment (espresso machine, blender, POS) is functioning properly

Staff Supervision:

• Supervise baristas, cashiers, and cleaner
• Prepare weekly staff schedules
• Train new employees
• Monitor staff punctuality and performance
• Enforce company policies and discipline
• Conduct performance evaluations

Sales & Financial Management:

• Monitor daily sales performance
• Ensure staff meet assigned sales targets
• Track expenses and reduce wastage
• Reconcile daily cash and POS transactions
• Prepare weekly sales and stock reports
• Implement upselling strategies

Inventory & Supply Management:

• Monitor stock levels (matcha, milk, syrups, cups, lids, etc.)
• Place orders with approved suppliers
• Prevent stock shortages or over-ordering
• Track wastage and control costs

Customer Experience:

• Handle customer complaints professionally
• Ensure friendly and efficient service
• Maintain Café Verde brand presentation
• Ensure aesthetic presentation of drinks

Requirements:

• A minimum of an OND (Hospitality, Business, or related field preferred)
• 2–3 years of experience in café/restaurant management
• Strong leadership and communication skills
• Basic accounting and reporting knowledge
• Ability to work weekends and holidays
• Familiarity with POS systems

Key Skills:

• Leadership & Team Management
• Sales-Driven Mindset
• Inventory Control
• Customer Service Excellence
• Problem-Solving
• Time Management

Performance Indicators (KPIs):

• Monthly sales target achievement
• Staff punctuality and performance
• Customer satisfaction level
• Inventory wastage control
• Cleanliness & hygiene compliance