Responsibilities:
Operations Management:
- Oversee daily café operations
- Ensure smooth opening and closing procedures
- Monitor workflow efficiency behind the bar
- Ensure drink recipes are followed accurately
- Maintain cleanliness and hygiene standards
- Ensure all equipment (espresso machine, blender, POS) is functioning properly
Staff Supervision:
- Supervise baristas, cashiers, and cleaner
- Prepare weekly staff schedules
- Train new employees
- Monitor staff punctuality and performance
- Enforce company policies and discipline
- Conduct performance evaluations
Sales & Financial Management:
- Monitor daily sales performance
- Ensure staff meet assigned sales targets
- Track expenses and reduce wastage
- Reconcile daily cash and POS transactions
- Prepare weekly sales and stock reports
- Implement upselling strategies
Inventory & Supply Management:
- Monitor stock levels (matcha, milk, syrups, cups, lids, etc.)
- Place orders with approved suppliers
- Prevent stock shortages or over-ordering
- Track wastage and control costs
Customer Experience:
- Handle customer complaints professionally
- Ensure friendly and efficient service
- Maintain Café Verde brand presentation
- Ensure aesthetic presentation of drinks
Requirements:
- A minimum of an OND (Hospitality, Business, or related field preferred)
- 2–3 years of experience in café/restaurant management
- Strong leadership and communication skills
- Basic accounting and reporting knowledge
- Ability to work weekends and holidays
- Familiarity with POS systems
Key Skills:
- Leadership & Team Management
- Sales-Driven Mindset
- Inventory Control
- Customer Service Excellence
- Problem-Solving
- Time Management
Performance Indicators (KPIs):
- Monthly sales target achievement
- Staff punctuality and performance
- Customer satisfaction level
- Inventory wastage control
- Cleanliness & hygiene compliance