Company Description Buwelo is an American Business Process Outsourcing (BPO) company that builds and manages high-performance customer care teams for organizations of all sizes. With offices in the United States, the Philippines, Portugal, and Colombia, Buwelo delivers exceptional and enjoyable customer experiences for its clients. The company has recently launched its African business unit in Ghana and is actively hiring talented professionals to join its growing team. Buwelo is committed to caring for its employees and aims to become one of the leading BPO employers in Ghana, offering opportunities for growth and development. New team members will be part of an international, people-focused organization with strong support and training.
Role Description This is a full-time, on-site Call Center Customer Service Representative role based in Accra, Ghana. The representative will handle inbound and outbound customer calls, respond to inquiries, provide accurate information, and resolve issues in a timely and professional manner. Daily activities include documenting customer interactions, updating account information, and following established procedures and scripts while maintaining a friendly and helpful tone. The role also involves escalating complex issues to supervisors when necessary, meeting performance targets, and consistently contributing to overall customer satisfaction and experience. Team members will collaborate with colleagues and supervisors to share feedback, improve processes, and support a positive, customer-focused work environment.
Qualifications
- Strong customer interaction skills, including experience or aptitude in Customer Service and Customer Support.
- Ability to prioritize and enhance Customer Experience and Customer Satisfaction through clear communication and active listening.
- Understanding of call center or Customer Service Representative responsibilities, such as handling calls, documenting cases, and following procedures.
- Excellent spoken and written English; additional local languages are an advantage.
- Comfort working on-site in a fast-paced call center environment in Accra and meeting performance targets and schedules.
- Basic computer literacy, including ability to learn call center software and CRM tools.
- Previous customer-facing or call center experience is preferred but not always required; willingness to learn and accept feedback is essential.
- Minimum of a senior high school certificate; post-secondary education is an advantage.
<
