Call Centre Agent

Job title: Call Centre Agent, 4 months contract (Midrand)

Job Description:
Oversee all claims on the system as front line
Assist SOP team with any task required
Reporting to SOP Team Leaders
Escalate any issues internally
Ensure company SLA is not breached

Responsibilities:
Answer phones top assist customers
Respond to emails from customers
Engage courier and warehouse with any issues related to claims by customers
Verify claims against set company rules to verify or fail claims
Work with supplier's support structure

Minimum Qualifications and Requirements:
Matric
Call centre experience and certifications
Microsoft Office Suite, Outlook
Bilingual
Must have own car and valid driver's license
Responsible, Trustworthy and Honesty
Able to multitask

To apply, please submit your CV, as well as your latest payslip to

raca@aaaa.co.za