Card & Pin Dispatch Officer

Job Objectives

• Forwarding of all bank jobs to the issuing team
• Send daily report on card requests to banks
• Dispatch cards to the authorized card collectors from the bank
• Prepare monthly billing report for card request by banks to the account unit
• Delivery of cards to the authorized card collectors from the bank.

Duties & Responsibilities

• Forwarding of all bank jobs to the issuing team to generate
• Capturing of daily card and PIN requests from banks into a tracker
• Sending of daily report on card requests to banks
• Recording of all jobs in their different cards collection register
• Ensuring all registers are signed by the card factory
• Ensuring the Card movement folder from the card factory is signed
• Sending of weekly reports to all banks on Mondays
• Preparing monthly billing reports for cards request by banks to the account unit
• Dispatching of cards to the authorized card collectors from the bank
• Delivery of cards to the authorized card collectors from the bank
• Filling and signing of all bank request forms according to the card.
• Other duties as assigned.

Job Requirements

• Minimum of an OND in any discipline.
• 1 - 2 years of cognate experience in a reputable organization.
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively.