Responsibilities:
Enterprise Operating Rhythm and Performance Management:
- Design and run the enterprise operating cadence (weekly performance reviews, monthly business reviews, quarterly planning) with clear actions and accountability.
- Translate CEO/Board priorities into OKRs and execution roadmaps across business units; ensure alignment and remove duplication.
- Track performance against core metrics (revenue, gross margin, operating cost, cash conversion, service levels, customer experience) and drive corrective actions.
- Own the end-to-end issue escalation system: define escalation thresholds, decision forums, and rapid resolution pathways.
Business Unit Execution Oversight:
- Partner with BU heads to deliver commercial and operational targets across channels (e-commerce, retail, wholesale, distribution, and manufacturing).
- Ensure each BU maintains a clear operating plan with demand/supply assumptions, people plan, capex priorities, and execution risks.
- Drive cross-BU standardisation where it reduces cost and complexity (processes, KPIs, and controls) while protecting BU-specific requirements.
Operational Excellence, Process, and Systems Scale:
- Sponsor critical process design and governance for core workstreams (Order-to-Cash, Procure-to-Pay, Plan-to-Deliver, Record-to-Report, New Product Introduction).
- Drive continuous improvement using structured problem-solving (root cause analysis, control remediation, and waste removal) across operations and shared services.
- Ensure core systems (ERP, BI dashboards, workflow approvals) support scalable operations; prioritise tech and process enhancements with clear ROI.
Risk, Compliance, and Internal Controls (Execution View):
- Ensure operational risks are identified, prioritised, and mitigated; drive closure of audit findings and control exceptions.
- Enforce decision discipline around high-risk areas (inventory integrity, cash controls, credit, pricing exceptions, supplier governance).
Leadership and Culture:
- Build an execution culture of ownership, collaboration, and speed with control; coach BU leaders and managers in performance discipline.
- Support CEO in talent decisions: leadership development, succession planning, performance calibration, and organisational effectiveness initiatives.
Requirements:
- Bachelor’s degree in business, engineering, economics, finance, or a related discipline; an MBA or relevant postgraduate qualification is an advantage.
- 12–18+ years of progressive leadership experience, including multi-site operations and/or general management in FMCG, retail, distribution, or manufacturing.
- Proven track record running cross-functional execution at scale (multiple business lines, regions, or channels).
- Experience building operating cadence, performance management systems, and scalable process governance.
Technical skills and competences:
- Strong operating model and performance management capability (OKRs, business reviews, KPI design, accountability systems).
- P&L understanding, margin drivers, operating cost discipline, working capital/cash conversion levers.
- Process design, control design awareness, root cause analysis, and continuous improvement methods.
- Strong stakeholder leadership across commercial, supply chain, finance, and technology; able to align diverse teams to shared outcomes.
- Comfortable with data-driven management: dashboards, forecasting assumptions, and prioritisation based on evidence.
Behavioural competencies:
- High ownership and bias for action; drives closure without creating chaos.
- Strong judgement under ambiguity; escalates early with options and trade-offs.
- Clear communicator; sets direction, aligns teams, and holds standards consistently.
- High integrity and strong control awareness; protects the business while enabling speed.
- Resilient, composed, and collaborative leadership style.
Working Conditions:
- Primarily on-site with frequent travel across operating locations (depots, hubs, manufacturing sites, and partner locations).
- The role involves high pace and extended hours during planning cycles, peak trading periods, and critical incidents.
- Confidentiality is essential due to exposure to strategy, performance data, and sensitive operational risks.
Benefits:
- Compensation is competitive and aligned to the seniority and scope of the role.
- Health coverage, paid leave, and other company benefits in line with the company’s
