You will play a key role in supporting platform users, managing client relationships, and ensuring the seamless administration of complex processes within a structured, SLA-driven environment. This is an exciting opportunity to work with global clients while building expertise in a dynamic and evolving industry.

Key Responsibilities:

• Client Support & Onboarding:
  • Support the onboarding of new clients and assist with data migration following established processes
  • Configure platform features, communication templates, reporting tools, and workflows
  • Maintain accurate client data, including rules, parameters, and system configurations
  • Build strong client relationships and act as a reliable point of contact for queries and issue resolution
• Participant & User Support:
  • Manage inbound queries via calls and tickets, ensuring timely and professional resolution
  • Assist users with platform access, navigation, and basic troubleshooting
  • Explain processes and system functionality clearly in simple, non-technical terms
  • Guide users through transactions and platform activities (without providing financial or investment advice)
  • Ensure that all interactions are logged and tracked accurately in CRM/ticketing systems
• Service Delivery & Quality Assurance:
  • Deliver support in line with agreed service levels and response times
  • Prepare reports on activity, service performance, and trends
  • Identify recurring issues and contribute to continuous improvement initiatives
  • Maintain and update FAQs, process documentation, and knowledge base materials
  • Collaborate with internal teams to resolve complex issues and enhance overall service delivery

 
Qualifications and Requirements:

• Bachelor’s degree (Business, Commerce, HR, Operations, or a related field preferred)
• Strong communication skills with a professional and confident approach (written and verbal)
• High attention to detail and strong organisational skills
• Comfortable working with spreadsheets, CRM/ticketing systems, and digital platforms
• Ability to simplify complex processes and explain them clearly
• Experience working in a client-facing, service desk, or contact centre environment is advantageous
• Ability to work within SLA-driven environments and manage a high volume of queries

 
Additional Considerations:

• Willingness to work flexible or rotating shifts aligned to global client time zones
• Exposure to data management, onboarding processes, or technical platforms is beneficial
• Experience supporting international clients or operating in a fast-paced environment is advantageous

 
Apply now!
 
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