1. JOB TITLE:
Client Success Director

2. MAIN PURPOSE OF THE JOB:
The purpose of this position is to engage customers in order to understand their key strategic
drivers, develop business and resource plans to support clients’ objectives, ensure long-term
sustainability, growth and profitability for Iconic Collective and people development.

3. DESCRIPTION OF FIELD OF DUTY (KPA’s):
• Customer Engagement
• Business Development
• Delivery
• People
• Sustainable Growth
• Customer Management
• Project Management
• Workflow Management
• Documentation

4. QUALIFICATION REQUIREMENTS:
Bachelor’s Degree/Qualification or equivalent work experience advantageous.

5. WORK EXPERIENCE:
• Minimum of 5 to 8 years professional experience in an international marketing services
industry environment preferable.
• At least 4 to 6 years' experience in a managerial position with experience managing teams in
a services industry environment advantageous.