Job Purpose: The position of Community Help Desk Facilitator is essential to ensuring that World Food Programme (WFP) supported activities are implemented in full alignment with the Complaints and Feedback Mechanisms (CFM) minimum standards. By closely collaborating with the General Food Distribution (GFD) program team and camp-level stakeholders, the facilitator guarantees that community concerns are properly identified, received, and addressed in a timely and transparent manner.

Major Responsibilities:

• Ensure the establishment and day to day operation of proper Feedback mechanism platforms at distribution point.
• Lead and capacitate the community help desk (CHD committee in pre, during post distribution
• Create awareness and sensitization for project primary participants on over all Food Assistance, role and responsibilities of each actor in the whole process of the assistance
• Compile and report using available (digital and paper based) finding reports as per the reporting timeline
• Strong partner work relationship will be built particularly with local Woreda government partners and the lead. It is also believed in unity for adhering strong partner relationship with RRS, RCC, and UNHCR
• Monitor the assistance is provided in a safe and dignified manner without compromising safety and dignity affected population.
• Facilitate and assist referral upon discloser of CP and GBV cases to link service seekers or survivors to right service provider

Additional Requirements:

• Understanding of international protection and gender standard
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.
• Demonstrated commitment to accountability to affected populations, and experience working with and meaningfully engaging diverse populations, including pregnant and lactating mothers, persons with disabilities, older adults, and refugees
• Demonstrated commitment to and application of gender responsive programming and positive action measures towards gender equality, including the participation and leadership of women.
• Committed to World Vision’s vision, mission and core values
• Ability to perform field assignments and willingness to travel for long periods in difficult terrain, harsh and demanding conditions.
• Cross-cultural sensitivity, flexible worldview, emotional maturity