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Service Experience Analyst
Britam Nairobi, Nairobi
Service Experience Analyst
Full Time 1 week ago

Job Purpose:  The role will be directly responsible for end-to-end Complaints/issue resolution and monitoring and ensuring that all complaints are captured in the centralized complaints management system and that they are thoroughly investigated ensuring a fair outcome for customers. Follow up with resolvers and ensure complaints are resolved within the shortest time possible while keep

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