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Quality Analyst
ACCESSA GROUP (MASCAREIGNES) LTD Plaines Wilhems
Quality Analyst
Full Time 1 month ago

Role OverviewThe Quality Analyst – will be responsible for monitoring and evaluating the quality of customer interactions across phone and email channels.The role ensures high standards of communication, adherence to SLAs, and continuous improvement of customer satisfaction (CSAT).This position requires full bilingual proficiency (French & English) to effectively assess interactions with both

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