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CUSTOMER CARE Leader
KAMKEES TECHNOLOGY LIMITED Lusaka, Zambia
CUSTOMER CARE Leader
Full Time 3 weeks ago

Customer Service Team LeaderReports to: Business DirectorRole Summary: Serves as the "brain" of the front-line service team, managing complex cases, quality assurance, and on-site operations.Key Responsibilities:Escalation Handling: Take full ownership of complex issues, severe complaints, and high-risk cases escalated by CS Officers; provide final solutions within SLA timelines.Authorization &amp

ZMW4,000 - ZMW5,500 /Monthly
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