Credit Clerk

Job Description

YOUR RESPONSIBILITIES WILL INCLUDE:

• Customers  – Telephone calls to customers, addressing queries, debtors correspondence and collections
• Sales team – Monthly debtors review meetings, frequent follow-up on credit control matters
• Customer service – Working together with CS team regarding releasing of orders and query resolution
• Supply Chain - Shipping documentation and process
• SSO – Customer master data changes/New customer creation, credit note processing, payment allocations

NEW CUSTOMER CREATION / EXISTING CUSTOMER AMENDMENTS: 15%

• Organise all documentation internal and customer required for new credit applications or updating/amendment of existing customer terms
• Perform credit reference checking for new account applications where applicable
• Submission of customer master change requests to SSO
• Ensure adherence to internal control processes for approvals and maintain an up to date filing system

DEBT COLLECTION: 30%

• Regularly review customer ageing to identify delinquent accounts
• Calling on customers for payments in order to ensure payments on time, or collection of overdues
• Update SSO team on payment allocations where required. Ensuring bank reconciliation clear by month end close of all deposits received
• Facilitates monthly debtors review meetings with Sales Teams
• Ensure meeting of quarterly ageing and DSO targets
• Initiate legal collection process where required

DEBTORS ADMINISTRATION: 45%

• Compile customer reconciliations to customers’ remittances, follow up and clear reconciling items timeously
• Maintain a record of cheques received from customers and ensure they are collected for banking on a daily basis
• Drive resolution of customer queries with Customer Service and Sales teams
• Run monthly Debtors Statements to customers after month end close
• Drive reduction in bad debt provision and actively manage the AR book in order to limit the impact of bad debt write offs.
• Monthly reporting on debtors ageing status
• Handling all incoming customer queries received, either resolving queries or forwarding to responsible person for resolution

COMPLIANCE: 5%

• Facilitate granting and monitoring of credit facilities, within the authorisation limit matrix
• Support with the annual review and update of customer credit limits
• Maintain updated customer master data
• Support during annual statutory audit, balance sheet review and internal audit where required

GENERAL:  5%

• Review and allocate deposits not relating to Receivables
• Customer visits when required in order to facilitate the resolution of any account issues.
• Ensure that all debtors’ correspondence and communications are carried out in a manner that is both professional and represents Avery Dennison’s work standard to enhance customer relationships and support all Customer Centricity initiatives.

Qualifications

PRE-REQUISITE EXPERIENCES:

• Minimum 5 years’ experience in debtors administration and full function of credit  control

FORMAL QUALIFICATIONS:

• Grade 12
• Diploma in Credit Management would be advantage 

COMPETENCIES REQUIRED:

• Building Customer Loyalty
• Building Partnerships
• Building Trust
• Communication
• Contributing to Team Success
• Customer Focus
• Decision Making
• Energy
• Gaining Commitment
• Information Monitoring
• Initiating Action
• Managing Work includes Time Management
• Planning and Organizing
• Stress Tolerance
• Technical/Professional Knowledge and Skills
• Tenacity
• Work Standards
• Managing Conflict