About the Role

We are looking for a motivated Credit Control & Recovery Coordinator to join our Debt Recovery team. You will support the day-to-day chasing of overdue payments, liaise with clients and internal teams, and assist in maintaining accurate, up-to-date debtor records. This is a great opportunity for someone looking to build a long-term career in credit control and debt recovery.

Key Responsibilities

• Follow up with clients on overdue invoices via phone, email, and formal reminder letters

• Assist in preparing and sending monthly statements of account

• Track payment commitments and update debtor records on daily basis

• Liaise with internal service teams to resolve billing queries

• Support the preparation of debtor reports and collection tracking

• Assist with documentation for cases progressing to formal notices or legal action

• Maintain professional, courteous communication with clients and internally while ensuring timely follow-up

Requirements

• HSC (Higher School Certificate) or equivalent

• Minimum 1 year of experience in debt recovery/ credit control

• Strong, confident personality with the ability to handle difficult conversations professionally

• Proactive attitude — able to follow up consistently without being prompted and take ownership of assigned accounts

• Strong written and verbal communication skills

• Good attention to detail and comfortable working with numbers/account records

• Proficiency in Microsoft Excel

• Ability to work independently and manage multiple accounts/deadlines

• Prior exposure to liaising with attorneys or handling formal notices is an advantage, but not required