A dynamic and thriving organization, managing debtors for multiple clients with a strong emphasis on accuracy, efficiency and client satisfaction. We are looking for a seasoned professional to oversee our Credit Control and Verification Teams, ensuring smooth operations, effective communication and robust management of credit procedures:
Requirements:
- Qualification in Finance or related field
- 5+ years proven experience in management, particularly within credit control
- Strong knowledge of credit control procedures, including debtor insurance
- Solid understanding of invoices, proof of delivery, and related documentation
- Excellent communication skills, with the ability to liaise effectively with various stakeholders
- Investigative nature and attention to detail in reviewing documentation and addressing queries
- Knowledge of factoring is an added advantage
- Ability to assess risks associated with clients/debtors and make informed decisions
Responsibilities:
- Manage two teams (Credit Control and Verification) consisting of approximately 20 staff members
- Oversee communication and collaboration within the teams, ensuring smooth workflow and operations
- Monitor monthly collections and scrutinize overdue accounts
- Provide guidance to teams on necessary actions for problematic accounts
- Handle queries and provide exceptional service to debtors and clients
- Communicate effectively with staff, management, clients, debtors, credit bureaus, and insurers
- Review and investigate invoices, proof of delivery, and other related documentation
- Approve annual and sick leave, and manage staff KPIs and assessments
- Assess and approve credit applications
- Review each client's debtor ledger with Credit Controllers, providing feedback and making decisions on required actions.
- Monitor and guide the workflow in both the verification and credit control departments.
- Assess risks associated with clients and debtors, and provide recommendations to management
- Have knowledge of debtor insurance (e.g., Credit Guarantee, Coface) and factoring (preferred)
Desired Skills:
- Analysis
- Credit Control
- Finance
- Leadership
- Management
- Solving Problems
