Customer Care and Social Media Officer

Job Description

• The candidate will be in charge of handling customer feedback and resolving customer complaints.

Responsibilities

• Manage  large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process
• Follow communication procedures, guidelines and policies
• Take extra miles to engage customers
• Contribute to team effort by accomplishing related results as needed.

Qualifications

• Bachelor degree in any field.

Other Requirements:

• Behave ethically: Understand ethical behaviours and business practice and ensure own behaviour, and that of others is consistent with these standards and aligns withe the value of the organization.
• Build relationships: Establish and maintain positive working relationships with others, both internally and externally to achieve he goals of the organization.
• Creativity/innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Organize: set priorities, develop a work schedule, monitor progress towards goals and track details, data, information and activities
• Business Savvy: good Knowledge of the business and shrewd

Skills:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task and manage time effectively
• Effective written and communication skills
• Exudes a positive attititude
• Indepth of emotional intellegence
• Empathy
• Ability to work efffectively under pressure.