Customer Care Officer

Job description

Ensure excellent customer service, customer satisfaction and retention, and support company sales growth. Handle enquiries and complaints across calls, SMS, social media, WhatsApp, LinkedIn and email; use CRM queues, coordinate escalations and follow up cases within service levels.

REQUIREMENTS
Bachelor’s degree or diploma in Agriculture, Marketing, Horticulture, Business Administration or related field, plus at least three years’ experience in agricultural industries or customer service in a high-call-traffic environment.

HOW TO APPLY
Email your CV to hxxxxxxxxxx@oshozambia.com using the subject CUSTOMER CARE OFFICER. Deadline: 30 September 2026.