Customer Care & Operation Assistance

Responsibilities:

• Welcome customers warmly and professionally.
• Receive, inspect, tag, and register customers’ garments accurately.
• Answer customer enquiries in person, via phone, and on WhatsApp.
• Process orders and issue receipts.
• Schedule pickup and delivery requests.
• Maintain accurate customer records and transaction details.
• Notify customers when their garments are ready for collection.
• Handle customer complaints professionally and escalate issues when necessary.
• Promote PUREVAULT’s services, special offers, and loyalty programs.
• Ensure the reception area remains clean, organized, and welcoming.
• Support the daily administrative operations of the business.

Requirements:

• Minimum of an OND (SSCE may be considered with relevant experience).
• 1–2 years of experience in customer service or front desk operations is an added advantage.
• Excellent verbal and written communication skills.
• Good interpersonal and relationship management skills.
• Proficiency in using smartphones, WhatsApp Business, and basic computer applications (Microsoft Word and Excel).
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Honest, punctual, and dependable.
• Ability to work under minimal supervision.
• Must reside in Kubwa or nearby areas.