Customer Experience Associate

Responsibilities:

Customer Service 

• Respond to user inquiries and complaints across all support channels
• Resolve issues promptly and keep users informed throughout the process
• Escalate technical bugs to the right internal team while managing the user's expectations
• Track all open complaints and ensure nothing gets abandoned
• Spot recurring issues and document them in a weekly feedback summary for the Product Manager
• Assist in organising user feedback from support interactions into structured product insights

Requirements:

• 1- 2 years of experience in customer service, product support, or a similar role
• Strong communication skills (written and verbal) 
• High attention to detail and problem-solving ability
• Interest in product management, startups, or healthtech
• Ability to multitask and work in a fast-paced, early-stage environment
• Basic understanding of digital products (apps, web platforms, user journeys)
• Comfortable using tools like Google Workspace, CRM tools, or support platform