This Position is Closed

Customer Service Controller (CSD Controller) – Logistics

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Job Details

Requirements

  • Proven experience in the logistics/freight forwarding industry (critical)
  • Strong knowledge of imports, exports, and container handling
  • Hands-on experience with the Navis system and port operations
  • Ability to work under pressure and handle long working hours
  • Strong communication and client relationship skills
  • Ability to multitask and manage multiple shipments simultaneously
  • Team player with a proactive and energetic attitude
  • High attention to detail and strong organizational skills
  • Experience in this field is critical
Key Responsibilities:
  • Communicate with existing clients daily to secure new shipments and deliveries
  • Provide continuous updates on shipment progress, delays, and delivery status
  • Maintain strong client relationships through proactive service and feedback
  • Plan daily shipments and deliveries in line with company procedures
  • Coordinate container movements for imports and exports
  • Ensure all planning is executed accurately and timeously
  • Work closely with operations, transporters, and port authorities
  • Handle import and export processes from start to finish
  • Manage container tracking and movement through the port
  • Liaise with shipping lines, depots, and terminals
  • Ensure compliance with port and customs requirements
  • Experience working with Navis system and port-related systems is essential
  • Track containers through port systems and ensure updates are accurate
  • Resolve operational issues related to port delays or releases
  • Compile and submit daily sales and operations reports to management
  • Close off files and complete delivery/job documentation accurately
  • Maintain proper record-keeping of all shipments and client interactions
  • Follow up on all deliveries to ensure successful completion
  • Resolve delays, discrepancies, and operational challenges quickly
  • Escalate issues where necessary and ensure corrective action
How to apply:
  1. Follow the link to our jobseeker’s page - https://measuredability.com/jobs/
  2. Search for the job title.
  3. Click Apply to submit your CV.
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Greys Recruitment

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