Customer Service Officer

Responsibilities:

• Respond promptly to customer inquiries via email, chat, social media, and phone.
• Provide accurate information on product availability, sizing, details, and styling recommendations.
• Maintain accurate records of all operational activities
• Assist with order tracking and returns and ensure all issues are resolved smoothly and professionally.
• Maintain up-to-date knowledge of all product lines, including seasonal drops and bestsellers.
• Collaborate with logistics and fulfilment teams to ensure timely and accurate deliveries.
• Document customer feedback and issues to help improve service and inform team decisions.
• Contribute strategic insights to drive brand visibility, collaborations, and business growth.
• Proficiency in Microsoft Office Suite, Google Workspace, and digital collaboration tools.
• Excellent verbal, written, and interpersonal communication across all levels of the organisation.
• Understanding of fashion trends, production processes, and creative workflows.

Requirements:

• A minimum of an HND in a related field.
• A minimum of 2 years of experience