Customer Service Representative

Job Summary

The Customer Relationship Manager will be responsible for managing client relationships, ensuring customer satisfaction, handling inquiries and complaints, driving customer retention, and supporting business growth through excellent service delivery.

Key Responsibilities

• Build and maintain strong relationships with existing and prospective clients.
• Serve as the primary point of contact for customer inquiries and concerns.
• Ensure timely resolution of customer complaints and service issues.
• Conduct regular client follow-ups to assess satisfaction levels.
• Develop and implement customer retention strategies.
• Coordinate with operations teams to ensure seamless service delivery.
• Maintain accurate customer records and interaction histories.
• Identify opportunities for upselling and cross-selling company services.
• Prepare customer service reports and feedback analyses for management.
• Monitor customer satisfaction metrics and recommend improvements.
• Support marketing and promotional initiatives aimed at increasing customer engagement.

Requirements

• Bachelor's degree or HND in Business Administration, Marketing, Mass Communication, Customer Service Management, or a related field.
• Minimum of 2 years' experience in customer service, client relations, sales, or account management.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Proficiency in Microsoft Office applications.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and manage multiple priorities.
• Experience in a service-based industry is an added advantage.

Key Competencies

• Customer Focus
• Communication Skills
• Relationship Management
• Negotiation Skills
• Emotional Intelligence
• Attention to Detail
• Time Management
• Team Collaboration

Compensation

• Competitive salary
• Career Growth

Work Location: In person