Customer Service Representative

Responsibilities:

• Answer customer service calls/chats/emails in a timely, efficient, and knowledgeable manner.
• Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Understands customer care and is capable of acquiring feedback on the customer's needs.
• Assists the manager with the daily operation of the call centre, including the development, analysis, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programmes.

Requirements:

• A minimum academic qualification of HND in any discipline.
• A minimum of 2 years of call centre experience.
• Outstanding knowledge of the Hausa or Igbo language (fluently spoken and written) is an added advantage.
• Fluency in the spoken and written English language
• Good Customer Management skills
• Understands how to work with MS Office, like Excel, Word, etc.
• Effective communication skills are required (oral, written, and computer).
• Excellent customer service skills are necessary, along with the ability to create and maintain effective relationships with internal and external customers.
• The ability to multitask and adapt to change is critical.
• Familiar with Sports betting (added advantage)

Remuneration: NGN 180,000 (Gross)

Basic Salary: NGN 126,000

Performance Salary: NGN 54,000