Customer Service/Admin Officer

Reports To: Operations Manager / HR Manager

Job Summary

We are seeking a proactive and detail-oriented Customer Service/Admin Officer to manage client relationships and support deployed staff. The ideal candidate will be responsible for follow-ups, resolving issues, and ensuring smooth communication between the company, clients, and field staff.

Key Responsibilities

• Conduct regular follow-ups with clients to ensure satisfaction with deployed staff
• Maintain consistent communication with outsourced/deployed staff across locations
• Handle and resolve complaints, conflicts, and workplace issues in a timely and professional manner
• Act as the primary liaison between clients and the organization
• Monitor staff performance and provide feedback or escalate concerns when necessary
• Ensure proper documentation and updating of staff and client records
• Prepare reports on client feedback, staff performance, and issue resolution
• Support general administrative duties within the HR/operations team
• Ensure compliance with company policies by deployed staff

Requirements

• Bachelor’s degree or HND in Business Administration, Human Resources, or related field
• 1–3 years experience in customer service, HR, or admin role preferably in a recruitment or outsourcing firm
• Strong communication and interpersonal skills
• Excellent conflict resolution and problem-solving abilities
• Good organizational and multitasking skills
• Proficiency in Microsoft Office especially Excel and Word
• Ability to work under pressure and manage multiple clients/staff