About

Overview

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency:

This position is open to:
•  All Interested Applicants / All SourcesFor USEFM – FP grade is FP-06.  Actual FP salary authorized by Washington D.C.

Security Clearance Required:

Public Trust – Background Investigation

Appointment Type

Permanent

Appointment Type Details:

Indefinite subject to successful completion of probationary period

Marketing Statement:

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Summary:

The U.S. Mission in Lusaka, Zambia is seeking eligible and qualified applicants for the FAC Data Analyst position in the Facilities Management Section.

Supervisory Position:

No

Relocation Expenses Reimbursed:

No

Duties

The FAC Data Analyst supports the Facility Manager and Facility Management (FM) staff by collecting and analyzing data and implementing quality management systems to improve the Facility Management section’s efficiency and effectiveness. The job holder reports directly to the Facility Manager and advises the FM section as a whole.

Quality Management and Strategic Planning 65%
• Identifies areas of potential waste, fraud, or inefficiency through data analysis.
• Suggests corrections to existing Standard Operating Procedures (SOP) and develops new SOPs to address vulnerabilities.
• Works with post’s Customer Service Center, serves as the Facility Manager’s customer advocate to ensure that services meet customer requirements efficiently.
• Ensures that performance is measured appropriately, identifies problems and solutions. Initiatives may include benchmarking, Six Sigma, or similar management systems that identify and integrate best practices into FM’s processes and structure.
• Responds to inquiries from the Facility Manager, and initiates analysis projects that will better inform decision making in FM.
• Monitors and interprets eServices/MyServices and ICASS performance data to improve service performance reporting.
• Evaluates the Computerized Maintenance Management System (CMMS) performance data in reporting Sustainability Management System (SMS) key performance indicators. This may include recommendations on facility work plans, asset inventory, and annual inspection summary and preventive maintenance tasks.
• Tracks FM metrics in analyzing the section’s core competencies, identifies resources and strategies that generate continuous improvement.
• Uses statistics, gap analysis and conducts cost-benefit analyses for changes in services and operations.
• Analyzes preventive maintenance schedules and facility work plans to stock levels and makes recommendations on ordering a lean but sufficient inventory of facility asset spare parts, equipment and specialty tools.
• Tracks the life cycle replacement schedules of high-valued and critical equipment required to sustain mission operations against manufacturers’ suggested lifecycle replacement schedule. Tracks corresponding warranty periods where applicable.

Knowledge Management 25%
• Reviews, updates, archives, and disseminates FM procedures and policies; formulates new ones in response to new initiatives or mandates.
• Provides FM staff and customers with responsible policy and procedural clarification.
• Monitors deadlines for submission of reports and action items and supports FM scheduling.

Data Capture and Report Development 10%
• Develops and maintains data for areas not covered by existing FM systems.
• Adheres to existing FAM reporting requirements, e.g., Sustainability Management System (SMS) key performance indicators, Computerized Maintenance Management System (CMMS) metrics, Annual Inspection Summary, Facility Work Plans, travel, training, or status of correspondence. Identifies all data categories required to meet reporting needs. Utilizes the designated software type, e.g., database, spreadsheet, or directory that will best meet the needs. Develops the detailed procedures and functions needed to enter and print data in varying combinations and formats to meet reporting requirements.

Qualifications and Evaluations

Requirements:

All selected candidates must be able to obtain and hold a:

• • Public Trust security clearance.

All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.

Selected candidate must be able to begin working within a reasonable period of time 6 Weeks upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Education Requirements:

A Bachelor’s degree in Data Analytics (Data Science), Statistics, Business Administration, or Organizational Management is required.

Please address this factor in your ERA application under Education.

Evaluations:

You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents.  Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed.  If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:

Experience:

A minimum of three (3) years of experience in data analytics, handling large data sets and relational databases, monitoring, reporting and tracking performance using data visualization tools is required.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Language: 

English:
Fluent; speaking/reading/writing, may include the ability to translate – English
Good working knowledge; speaking, reading & writing – Bemba/Nyanja

Please address this language requirement in your ERA application. 

Job Knowledge:

The incumbent must have superior knowledge, exceptional technical skills, and a thorough understanding of preventive maintenance techniques and practices, and the use of Key Performance Indicators (KPIs) in managing an effective preventive maintenance program and reporting on sustainment management. Must have a comprehensive knowledge of administrative support services to provide detailed and satisfactory services to customers. Must have a very detailed understanding of data processing, data mining and analytics tools to examine broad aspects of operations. Familiar with analytical methods involving qualitative and quantitative techniques for data analysis. Must be able to work well with individuals across several organizations and across cultures.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Skills And Abilities:

Must be able to gather and analyze data relevant to specific issues, formulate conclusions, and make recommendations for action. Must have excellent interpersonal, briefing, and writing skills. Must be proficient in the Microsoft Office Suite, SharePoint and other general software applications. Incumbent will also need the ability to consult and explain technologies to non-technical users. Incumbent must have the ability to take initiative to troubleshoot, diagnose, and resolve general software application problems. Incumbent must be able to self-teach new technologies, modify existing processes and procedures, and utilize good communication skills to articulate user needs and system requirements.

Please address this factor in your ERA application under Major Duties and Responsibilities.

How to Apply

How to Apply:

Click the “Apply to This Vacancy” button at the top of the page to begin your application.  For an instructional video on how to apply click here.

Please address all relevant experience, education, language skills (including English), and job related skills or requirements in your application.

You may edit your application any time before the vacancy closing date. If you fail to submit a complete application by the vacancy closing date of this vacancy, then your application may be disqualified for this position.

For a copy of the complete position description, please contact the HR Office.

To request a reasonable accommodation, please contact the HR Office.

Required Documents:

Please upload all applicable documents to your application. If you fail to submit a complete application, then your application may be disqualified for this position.

All Applicants:

• • University Degree (if applicable)

• • University Transcript (if applicable)

• • Certificate (if applicable)

In addition, Eligible Family Member (EFM) Applicants must submit:

• • Copy of Sponsor’s Travel Orders/Assignment Notification (or equivalent)

• • Passport copy

• • DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

• • SF-50 (if applicable)

Next Steps:

The HR Office will contact successful applicants.  For more information on applying for jobs or employment with us, please visit the U.S. Mission website https://zm.usembassy.gov/jobs/  or follow us at LinkedIn.

Thank you for your application and your interest in working with us.