Responsibilities
Data Recording & Job Management:
- Record all incoming requests, job updates, fault logs, and closures in the job tracking system accurately and in real time.
- Maintain a complete log of all jobs — open, in-progress, completed, and cancelled — with correct dates, engineer assignments, and status.
- Capture materials used per job and update inventory records accordingly.
Filing & Archiving:
- Archive all job cards, completion forms, fault reports, and project documents within 24 hours of job closure.
- Maintain an organized physical and digital filing system using consistent naming and categorization.
- Conduct a monthly filing check to identify and correct any gaps or missing records.
Reporting:
- Compile the weekly department activity report for review by the Fiber Backoffice Team Lead before submission.
- Prepare the monthly performance dashboard covering KPIs, job volumes, SLA performance, and materials consumption.
- Generate ad hoc reports when requested by the Team Lead or HOD.
Coordinator Backup:
- Cover all coordinator duties during absence — request intake, work order drafting, client appointment confirmation, and inter-departmental communication.
- Maintain sufficient familiarity with coordinator tools and contacts to step in without operational disruption.
Requirement
- Minimum OND / HND in Business Administration, Information Management, or related field.
- 1 – 2 years in an administrative, data entry, or records management role. Telecoms experience is an advantage.
- Proficient in Microsoft Excel and Word. Experience with job tracking or CRM tools is an advantage.
- High attention to detail, organized, reliable, able to handle confidential data with discretion.
