Entertainment Agent

KEY RESPONSIBILITIES

· Maintain a high standard of personal hygiene and appearance and ensure that uniform is clean and in a good state of repair while on duty.

· Ensure that the time schedule as per program for each night entertainment is respected.

· Ensure that all the sound system and instrument regarding late night show are in good and functioning condition.

· Carry out the weekly (day/night) entertainment program.

· Responsible for sound and light planning and monitoring during conferences and events.

· Be totally aware of guests’/ visitors’/ repeaters’ preferences/ special requirement with regards to entertainment activities.

· Respects established/ agreed time parameters in service, and provide a professional, discreet and personalized service to guest/ visitors at all times.

· Entertaining guest/ visitor during the night/ Aperitif time.

· Seeking for any opportunity to obtain feedback, on guest’s/ visitor’s appreciation/ dissatisfaction of the different services and facilities offered.

· Perform other duties and assignments as directed by the immediate Head of Department from time to time.

Self-Management

· Comply with hotel rules and regulations and provisions contained in the employment handbook.

· Comply with company grooming and uniform standards.

· Comply with timekeeping and attendance policies.

· Actively participate in training and development programs and maximize opportunities for self-development.

Customer Service

· Demonstrate service attributes in accordance with industry expectations and company standards to include: -

· Being attentive to guests.

· Accurately and promptly fulfilling guest requests.

· Understand and anticipate guest needs.

· Maintain a high level of knowledge which will enhance the guest experience.

· Demonstrate a service attitude that exceeds expectations.

· Take appropriate action to resolve guest complaints.

· Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.

· Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.

· Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in your region.

Health Safety & Security

· Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.

· Familiarize yourself with emergency and evacuation procedures.

· Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.