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ERP Lead
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Job Details
This job is closed. Contact details have been hidden and applications are no longer accepted.
Key Result Areas
i) X3 & Crystal report Management
- Ensure proper running of X3 services
- Provide support to SAGE X3 ERP users
- Produce enhancement to existing SAGE X3 ERP as per user requirement
- Update, design and build Crystal reports
- Follow releases and implement new X3 features if required
- Contribute to deploy Sage X3 Add-On
ii) End users support
- Provide 1st and 2nd level contact and convey resolutions to issues
- Escalate unresolved queries to the next level of support
- Correct bugs reported
- Provide system training to new users on client side
- Update users regularly on their issues
- Follow up with users
- Update and create bartender labels
- Train IT staff to act as backup
Activity report
- Provide feedback and see problems through to resolution
- Produce activity reports
- Ensure proper recording, documentation and closure
Qualifications & Experience
- Diploma in Information Technology
- 2-3 years of experience in X3 ERP and Crystal Report
- Sage Certification is a plus
- Data / Reporting
Skills & Attributes
- Good communication skills
- Problem solver
- Ability to write reports and manual procedures
- Ability to learn quickly
- Comfortable working on own initiative and as part of project team
About the Company
NATEC MEDICAL Ltd
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