Responsibilities

• Managing a portfolio of restaurants
• Driving sustainability, sales, and profitability of sites
• Assist with the development and implementation of Franchisee specific business plans and budgets
• Driving compliance in line with Franchise Agreements
• Interpret monthly management accounts, benchmark, and suggest corrective actions where necessary.
• Signing off project plans and executing restaurant revamps
• Protect brand integrity via implementation and measurement of Standards of Operations Programs
• Identify and communicate formal training needs to the training department for training intervention.
• Identify in-store training needs and implement on-the-job training interventions and coaching.
• Assist franchisees in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business turnovers.
• Ensure implementation of national marketing campaigns.
• Enforce correct use of all supporting elements such as point of sale, premiums
• Act as brand custodian and ensure brand integrity is protected at all times via adherence to all requirements across key functions namely, Operations, Development, HR, Training, and Marketing
• Lease and rental negotiations with different property groups for various sites
• Monitor Turnover Performance, Achieve budgeted LOL growth per FM region, Achieve Budgeted turnover, LSM plan executed as per regional plan, and actively drive Brands Marketing strategy
• Financial presentations to the Management Team and the Franchisee network
• Customer Service, Weekly calls, Monthly feedback on restaurants performance, one on ones with individual franchisees (outside required Ops calls)
• Drive franchisee attendance and participation at all regional meetings
• Expense Budget, Accommodation expenses in line with Budget, Traveling expenses in line with budget, Show Expense control initiative
• Operations, archive all budgeted revamps for FM Region,
• Active participation in FM incentives
• Achieve restaurant targeted Training Status as per Brand requirement
• Regional Operations reviews, Health Regulations, Customer Complaints, and Leadership and teamwork
• Operations Campaign, Campaigned Actively Managed and Actively manage poor-performing restaurants
• Drive Business profitability for franchisees and 100 % achievement of all store targets