Job Description: The Food & Beverage Manager is responsible for overseeing all food and beverage operations, ensuring exceptional guest experiences while maintaining high operational standards and achieving financial targets. This role works closely with the Assistant Resident Manager and Resident Manager to ensure smooth day-to-day lodge operations in line with company standards. The successful candidate will lead and develop the F&B team, implement policies and procedures, manage budgets, and ensure compliance with health and safety regulations. The role also requires strong leadership, guest engagement, and the ability to step into a Duty Manager role when required. Key Responsibilities: Managing all food and beverage operations within budget and company standards Assisting the Assistant Resident Manager and Resident Manager with daily lodge operations Monitoring and enforcing policies, procedures, and financial controls Ensuring exceptional guest service by proactively addressing guest needs and concerns Recruiting; training, and developing F&B staff Setting targets, KPIs, schedules, and operational procedures Driving team motivation, communication, and a culture of ownership Ensuring compliance with health and safety regulations Monitoring sales performance and reporting on productivity Managing staff rosters and departmental scheduling Supporting financial management and cost control initiatives Maintaining effective reporting structures and communication with senior management Staying up to date with food and beverage trends and best practices Building strong team culture and staff engagement Representing management in interactions with guests and staff Acting as Manager on Duty and standing in for senior management when required Ensuring all SOPs are implemented and adhered to Job Specification: Qualifications: Matric (minimum requirement) Relevant hospitality or F&B qualification (advantageous) Experience: Minimum 10 years’ experience in a similar role within the hospitality industry Proven track record in managing F&B operations within a lodge or hotel environment Strong leadership and team management experience Skills and Competencies: Strong leadership and people management skills Excellent communication and interpersonal abilities Strong financial and business acumen Ability to manage multiple tasks and work under pressure Guest-focused with a service-driven approach Strong organizational and problem-solving skills Knowledge of food and beverage trends and industry standards Ability to motivate and develop a team System Requirements: Proficient in Microsoft Office (advanced Excel skills preferred) Working knowledge of hospitality PMS systems (Opera, Symphony advantageous) Additional Requirements: Valid South African ID Valid driver’s license Willingness to work shifts, weekends, and public holidays Ability to live on-site Remuneration & Benefits: Salary package includes a mandatory 5% contribution towards the company provident fund Medical aid offered as part of the cost-to-company package Accommodation provided Meals provided while on duty
