Field Collections Agent

Role Summary

Responsible for driving recovery on delinquent accounts through structured field visits, customer engagement, and disciplined follow-ups, while actively managing portfolio roll rates to minimize migration across DPD buckets.

Key Responsibilities

• Conduct daily field visits to defaulting customers agents and merchants to drive repayments.
• Meet daily productivity targets calls, visits, right-party contacts, promises to pay, and collections.
• Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets.
• Track, follow up, and convert promises to pay PTPs into actual payments.
• Negotiate repayment plans and settlements within approved guidelines.
• Maintain accurate records of all activities and customer interactions.
• Verify customer information and update records to improve contactability.
• Prioritize accounts based on delinquency stage and recovery potential.
• Escalate non-responsive or high-risk accounts where necessary.
• Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system.
• Ensure compliance with internal policies and regulatory requirements

Requirements

To excel in this role, you should meet the following criteria:

• Bachelor’s degree in any relevant field..
• 1–2 years’ experience in collections or field recovery.
• Understanding of delinquency management and roll rates.
• Strong negotiation and communication skills.
• Proficiency in Microsoft Excel.
• Self-driven, accountable, and comfortable working in a target-driven environment.
• Strong analytical and problem-solving ability.