Field Support Engineer/Rigger

• We are seeking a skilled and proactive Field Service Engineer Rigger to join our team. The successful candidate will be responsible for on-site installation, maintenance, rigging at height, and troubleshooting of network infrastructure and customer sites. The role involves configuring network hardware, resolving connectivity issues in line with Service Level Agreements SLAs, and conducting RF site surveys. This position requires strong technical expertise, excellent customer service skills, and the flexibility to travel to various locations.

Job Responsibilities

• Installation & Configuration: Install and configure ISP network equipment, including routers, switches, fiber modems, and wireless/microwave radios e.g., Ubiquiti, MikroTik, Cambium, etc.
• Safety and Compliance: Conduct safety checks and risk assessments, ability to work at height climbing of tower and mast, adhere to all safety guidelines and regulations, including the use of personal protective equipment PPE and fall protection gear
• Troubleshooting: Perform on-site diagnostics and repairs for network outages, signal degradation, or hardware failures.
• Maintenance: Perform routine preventive and corrective maintenance on network infrastructure and customer sites.
• Site Surveys: Conduct RF Radio Frequency site surveys to determine line-of-sight LOS and technical requirements for installations.
• Customer Support: Act as the primary technical point of contact for clients, providing on-site support, training, and troubleshooting to ensure high satisfaction.
• Documentation: Maintain accurate records of installation, configuration, repairs, and site visits.

Requirements

• Degree/Diploma in Electrical/Electronics, Computer Science, or related field. 
• 1–3 years’ experience in ICT/ISP environment. 
• Knowledge of TCP/IP, OSI model, VLANs, routing, and switching. 
• Relevant certifications e.g., CCNA preferred; tower climbing certification is a plus. 
• Strong troubleshooting, communication, and customer service skills. 
• Ability to work at heights, travel frequently, and work flexible hours.
• Availability to work on weekends is important.⁠