Front of House / Back-Up Therapist | Luxury Lodge | Kruger National Park
Kendrick Recruitment is currently seeking a professional and service-driven Front of House / Back-Up Therapist for a luxury lodge in the Kruger National Park. This is a unique dual-role opportunity suited to a well-presented hospitality professional with strong guest service skills and a recognised therapy qualification.
Package & Benefits
Salary: Negotiable depending on experience
Location: Kruger National Park
Live-in position
Key Responsibilities
Front of House Duties
Welcome guests warmly and professionally, ensuring an exceptional first impression
Manage spa reception operations including check-ins, bookings, enquiries, and scheduling
Provide accurate information on treatments, services, availability, and pricing
Handle guest communication via telephone, email, and in-person interactions
Process guest payments and maintain accurate billing records
Maintain a clean, organised, and welcoming reception area
Coordinate with therapists and spa team to ensure smooth daily operations
Monitor appointment flow to ensure efficient scheduling and guest satisfaction
Maintain accurate guest records, preferences, and treatment history
Therapist Duties
Provide therapeutic treatments when required, maintaining high service standards
Deliver treatments according to spa protocols and guest needs
Offer aftercare advice and recommend suitable home-care products
Support guest satisfaction through proactive service and engagement
Promote spa services and support upselling where appropriate
Minimum Requirements
Grade 12 (Matric)
Somatology qualification or equivalent (ITEC / SAAHSP / CIDESCO advantageous)
Minimum 2–3 years’ experience as a Beauty Therapist
Front-of-house or reception experience advantageous
Excellent communication and interpersonal skills
Strong organisational and multitasking abilities
Professional, well-presented, and guest-focused approach
Ability to work under pressure in a fast-paced environment
Strong attention to detail and high service standards
This is a fantastic opportunity for a hospitality professional to combine guest-facing reception duties with spa therapy expertise, contributing to exceptional guest experiences in a luxury lodge setting.
