Food and Beverage Supervisor

Guest Experience & Service Excellence

• Deliver personalised, five-star dining experiences across all meal periods.
• Engage with guests to ensure satisfaction and manage special dietary requirements.
• Handle guest feedback and resolve service issues professionally and discreetly.
• Maintain a visible presence during service to ensure standards are consistently met.

• Supervise daily F&B service operations including: Restaurant, bar, boma, bush dinners, in-room dining, and safari meals.
• Ensure service setups, timings, and transitions are executed flawlessly.
• Coordinate closely with the Kitchen, Front Office, and Safari teams.
• Conduct pre-service briefings and post-service debriefs. Staff

• Supervise waiters, bartenders, hosts, and service assistants on shift.
• Ensure staff grooming, uniform standards, and professional conduct.
• Assist with onboarding, training, and ongoing coaching of F&B staff.
• Support performance management and address minor disciplinary issues in line with company policy.
• Foster a positive, respectful, and service-driven team culture. Stock Control & Cost Awareness
• Assist with stock control, requisitions, and stock rotation.
• Monitor breakages, wastage, and portion control.
• Ensure correct handling and storage of food, beverages, and equipment.
• Support cash handling procedures where applicable.

• Ensure full compliance with HACCP, food safety, and hygiene standards.
• Enforce cleanliness and sanitation across all F&B service areas. Ensure safe food handling practices at all times.
• Report and document any health, safety, or hygiene incidents.

• Assist with daily reports, service checklists, and handovers.
• Ensure accurate guest preferences and dietary notes are communicated.
• Support the F&B Manager with operational reporting and audits

• Strong service leadership with a guest-centric mindset
• Excellent communication and interpersonal skills
• High attention to detail and presentation
• Ability to lead by example in a fast-paced environment
• Problem-solving and decision-making skills
• Time management and organisational ability
• Cultural awareness and emotional intelligence