Position Summary

• The Front Desk & Administrative Officer will be responsible for managing front office operations, providing excellent customer service, coordinating administrative activities, supporting management, and ensuring an efficient and professional office environment.

Key Responsibilities

• Serve as the first point of contact for clients, visitors, and business partners, ensuring a warm and professional reception.
• Manage incoming telephone calls, emails, and enquiries, directing them to the appropriate personnel.
• Receive, record, and distribute incoming correspondence, packages, and official documents.
• Schedule appointments, meetings, and maintain executives' calendars where required.
• Coordinate meeting room bookings and prepare meeting facilities for internal and external meetings.
• Maintain an organized filing system for physical and electronic records.
• Prepare letters, reports, presentations, and other administrative documents.
• Monitor and manage office supplies, stationery, and inventory, ensuring timely replenishment.
• Coordinate travel arrangements, accommodation, and logistics for staff and visitors when required.
• Maintain accurate visitor logs and ensure compliance with office security procedures.
• Assist in organizing company events, trainings, meetings, and corporate activities.
• Liaise with vendors and service providers on office maintenance and facility management.
• Perform other administrative duties as assigned by Management.

Requirements

• Bachelor's Degree or Higher National Diploma HND in Business Administration, Office Management, Public Administration, Mass Communication, or a related discipline.
• Minimum of three 3 years' proven experience in a Front Desk, Administrative, Office Management, or Customer Service role.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills with a professional appearance and attitude.
• Proficiency in Microsoft Office Suite Word, Excel, PowerPoint, Outlook.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and ability to work under pressure.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Experience using office equipment and digital communication tools.

Preferred Skills

• Experience working in a corporate organization, professional services firm, or real estate company.
• Knowledge of records management and office administration best practices.
• Familiarity with document management systems and scheduling software is an added advantage.

Key Competencies

• Excellent Customer Service.
• Office Administration.
• Communication Skills.
• Time Management.
• Organization and Planning.
• Professionalism.
• Problem Solving.
• Attention to Detail.
• Confidentiality and Integrity.
• Teamwork and Collaboration.