Position Closed: Front office Assistant

This Position is Closed

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Offer guests a friendly and efficient service at all times and operates the telephone system as per standards

Handle all incoming, outgoing calls
Prepare pre arrival formalities
Handling of visitors
Follow-up on all Guests requests and complaints and provide feedback
Assist Guest in dealing with foreign currencies
Ensure proper delivery of all messages to Guests through porters
Arrange with porter for collection of luggages upon departure of Guests
Arrange whenever necessary, transport for Guests to airport
Prepare check-in & check out procedure for all guests
Keep Guests updated on all relevant information
Operate the telephone system
Prepare guest’s invoice and receive payment for settlement of accounts before checkout
Input manual posting on PMS